Shiftall Inc. ("Shiftall," "we," "us," or "our"), guided by our fundamental management principles, values every point of contact and connection with our customers as we strive to contribute to a better life and a better world for each individual customer.
We are committed to respecting our customers' fundamental rights concerning the protection of personal information, and strive to remain a company that customers can confidently entrust with their personal information.
Based on the above, and in accordance with our Personal Information Protection Policy, we handle customers' personal information appropriately and with due care as set forth below.
Shiftall Inc.
Personal Information Protection Manager, Shiftall Inc.
This Privacy Policy governs the handling of customer information that we collect, process, or store in connection with the provision of our products and services.
This Privacy Policy applies in each of the following circumstances:
1. Purchase of our products, user registration, repairs, support, and after-sales services
2. Websites and online stores operated by us
3. Applications provided by us, including those in web, mobile, PC, VR, and other platforms (collectively, "Shiftall Applications")
4. Surveys, product testing programs, campaigns, events, and other initiatives conducted by us
The scope of information handled may vary depending on the type and functionality of the relevant product, service, or Shiftall Application.
The information we collect and the purposes for which we use it are as follows.
1. To identify users of our products, services, and Shiftall Applications
2. To authenticate users when they use our products, services, or Shiftall Applications
1. To accept orders, ship products, and process payments
2. To manage membership registrations and account information
3. To provide and operate the functions of our products, services, and Shiftall Applications
4. To administer warranties and manage purchase histories
1. To provide recommendations, special offers, and other information concerning products and services offered by us, including sending catalogs and similar materials
2. To provide recommendations and other information concerning repairs, support, and maintenance for products offered by us
3. To provide information concerning campaigns, fairs, and events
4. To provide information concerning surveys and product testing programs
5. To provide purchase history and related information
6. To provide guidance concerning order changes, cancellations, and returns
1. To conduct surveys and product testing programs concerning products, store operations, and related matters
2. To compile and analyze survey results
1. To respond to, confirm, and maintain records of inquiries and consultations
2. To respond to, confirm, and maintain records of repairs, support, and maintenance
3. To provide after-sales services for products and services
4. To provide version upgrade services
5. To issue warranty documentation and administer online user registrations
1. To provide new services in the future
2. To provide services tailored to individual customers
3. To send notices and other communications
In providing Shiftall Applications, we may, as necessary, collect or process the following types of information, or store such information on the customer's device:
1. Device and technical information, such as information about the device and operating system, language settings, and application version
2. Diagnostic and troubleshooting information, such as crash and error logs
3. Application settings and other information handled on the device as necessary to provide the relevant service
This information may include both information transmitted to us and information processed or stored solely on the customer's device.
We primarily use the information described above for the following purposes:
1. To provide, maintain, and operate Shiftall Applications and related services
2. To improve quality, functionality, and performance
3. To investigate and resolve defects and service disruptions, and to provide support
4. To prevent unauthorized or improper use and maintain security
5. To comply with applicable laws and regulations
To prevent unauthorized access to personal information, as well as its loss, destruction, alteration, leakage, or other similar incidents, we implement necessary and appropriate organizational, technical, and physical security control measures. If an issue with these measures is identified, we will determine its cause and take corrective action.
Except where we have obtained the required prior consent or where otherwise permitted by applicable laws and regulations, we will not provide or disclose personal information to third parties.
We may, however, provide or disclose collected personal information to service providers to the extent necessary to achieve the purposes of use described in this Privacy Policy. In such cases, we will take necessary and appropriate measures to ensure that the service providers properly safeguard the personal information provided or disclosed to them.
Customers may request the disclosure, correction, addition, deletion, suspension of use, or other actions permitted under applicable law with respect to their personal information held by us. We accept requests from all customers, regardless of their location or region of residence. No fee will be charged for submitting a request.
To submit a request, please contact us at support@shiftall.net. We will respond to the request unless there is a reasonable basis not to do so, such as where retention is required by law. If we are unable to fulfill a request, we will explain the reason.
For requests concerning the disclosure, correction, deletion, suspension of use, or other actions with respect to customers' personal information, or for inquiries regarding this Privacy Policy, please contact:
Shiftall Inc. Support Desk
Email: support@shiftall.net
If we make any changes to this Privacy Policy, we will announce them on this page.
Version 1: November 13, 2020
Version 2: September 4, 2023
Version 3: October 4, 2026
